MorphoTrust Motor Vehicle Agency Kiosks

THE CHALLENGE

MorphoTrust aims to simplify, protect and secure the lives of American people by providing high-quality solutions as a trusted partner. MorphoTrust identified that the common task of renewing and replacing driver licenses, which usually requires a lengthy visit to the local motor vehicle agency (MVA), could be simplified. This process often leaves customers waiting in line and expends valuable staff time to complete simple transactions.

THE SOLUTION

MorphoTrust enlisted the help of Meridian to create a self-service solution for MVAs across the country. The self-service kiosks allow customers to renew or replace their driver’s license, update their photo and renew vehicle registration. Customers simply use the touch screen to select the desired transaction and scan their driver’s license or ID card to retrieve their name, date of birth and social security number. Users also have the option to manually enter their information and to take their photo using the camera included in the kiosk. Advanced software compares the existing and new photos to verify customer identity before prompting credit/debit card, cash or check payment. Once the payment is processed, customers receive a receipt with a temporary license or the new ID is printed, depending on the state.